Reference

377spot Privacy Policy for Your Account Data

Q: How can I contact you about privacy?

Use chat, email privacy@377spot.club, or the account request form. Our team replies every day from 09:00 to 22:00 WIB, and we keep the request thread linked to your case until it closes.

We explain what we collect when you open an account, send a payment through DANA, OVO, GoPay, or QRIS, and contact us from the account menu.

DANA / OVO / GoPay / QRISDevice logsAccount menuLocal law only

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What This Policy Covers Today

377spot Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This policy covers the data that reaches us through signup, login, payment checks, and support messages. When you use DANA, OVO, GoPay, or QRIS, we may store the transaction reference, status, and time so we can match the payment to your account. We also keep browser

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type, device model, language setting, and IP address to spot unusual access and to keep sessions consistent. The same applies to chat transcripts and short audit logs created when our team handles a request. If you ask for access, correction, or removal, we verify the account
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first and answer through the same channel. Where we must keep records for reconciliation, fraud checks, or dispute handling, the retention period follows the law that applies to your request. After that, we remove or anonymise the record when the law allows.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

How to Reach Our Privacy Desk

If you want to ask about your privacy rights, we keep three direct paths open: live chat, email, and the account request form.

TRUST PROCESS

How We Handle Records Safely

We handle privacy in small steps, not broad access. We collect only the details needed to run logins, payments, chat, and fraud checks, then keep them for the period required by law…

Data Scope

We keep account name, email, phone number, IP address, device model, and payment references only when those details help us process a request or protect the account. Anything else stays out of the record.

Cookie Use

Cookies store language choice, session state, and login preferences so the site remembers you between pages. You can clear them in your browser, and the privacy text still loads the same way.

Account Security

We watch for unusual logins, repeated password attempts, and device swaps so account access stays with you. If a change looks risky, we ask for verification before we update any detail.

Retention Window

We keep records only as long as the law, payment reconciliation, or dispute handling requires. After that period, the record is removed or anonymised in line with our internal retention process.

Change Requests

If you want a copy, correction, or removal request, send it from the account email and say which field should change. We confirm identity first, then process the request through our privacy desk.

Contact Trail

For questions about how a record was used, contact us through chat or email and mention the date, device, and payment rail involved. That context helps us trace the log and explain the path.

Common Privacy Questions We Answer

These are the questions we answer most often when you want to understand how your data moves through our site. We keep the answers tied to account actions, payment records, cookies, and contact requests, so you can see what we hold, why we keep it, and how to ask for a change. Where access rules differ, the policy follows local law and applies only where local law permits.

We collect the account email, phone number, device model, IP address, language setting, and the payment reference tied to DANA, OVO, GoPay, or QRIS when that record is needed for processing or security.

Cookies remember your session and language choice, while device logs help us spot repeated sign-ins, unusual locations, or failed password attempts. That keeps the privacy process traceable without asking you to repeat the same details every time.

Send the request through live chat, email, or the Settings > Privacy > Request Change path. Use the account email on file, name the data field you want changed, and we verify identity before we act.

We keep records only for the period needed by law, payment reconciliation, dispute handling, or account security. After that, we delete or anonymise the record when our retention process allows it.

Payment details can move through DANA, OVO, GoPay, or QRIS for processing and matching, but we do not use your full account profile for unrelated purposes. Only the data needed for the transaction flows onward.

Use chat, email [email protected], or the account request form. Our team replies every day from 09:00 to 22:00 WIB, and we keep the request thread linked to your case until it closes.

377spot Privacy Policy for Your Account Data

How to Reach Our Privacy Desk

How We Handle Records Safely

Data Scope

Cookie Use

Account Security

Retention Window

Change Requests

Contact Trail

Common Privacy Questions We Answer

01 What data do you collect from my account?

02 Why do you use cookies and device logs?

03 How do I ask for a copy or correction?

04 How long do you keep my data?

05 Do you share my data with payment providers?

06 How can I contact you about privacy?

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