Reference

Legal terms for your 377spot account

We keep the legal terms tied to your account in one place, so you can check what data we store, how long we keep it, and how to…

Local-law accessData requestsCookie useAccount changes
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377spot Legal terms for your 377spot account
CONTACT ROUTES

Where to send legal requests

For legal requests, send your account name, registered email, and the phone number tied to the wallet, then say whether you need access, correction, deletion, or…

Live Chat Use live chat when you need the fastest path for access, correction, or closure.
WhatsApp WhatsApp is useful when you want the request on your phone and a clear…
Email Email works well for requests that need extra detail or a written trail.
DATA AND ACCESS

How we handle your records

We keep account records small and practical: login timestamps, device type, wallet actions, and the request history that lets us trace a correction later.

Record scope

We store only what is needed to run the account, answer your request, and meet retention rules. That usually means contact details, login history, and the legal trail behind a correction or closure.

Session cookies

Cookies keep your session active on mobile and desktop, so you can move between the lobby and support without signing in again. Clearing cookies ends that session and may ask you to verify once more.

Device checks

We may compare your current device with the one on file to spot unusual access. If the device changes, our team can ask for a second check before it accepts a legal request.

Retention period

We keep records for the period needed for support, dispute handling, fraud control, and local legal duties. After that window, data is reduced or removed according to the rules that apply to your account.

Correction path

To request an update, send the account name plus the registered email or WhatsApp number, then tell us exactly what needs changing. We use that message as the starting point for verification.

Who to contact

If a request is sensitive or time-bound, contact live chat first and ask for the legal queue. You can also use email for a written trace, especially when you need proof of the request.

Legal questions we hear most

The questions below cover who can access the account, how we keep records, and where you send a change request. We keep the process tied to your registered details, because that is the cleanest way to confirm a real account owner. If your request depends on local law, we will say so before we make a change or share any record.

No. Access depends on local law and is available only where local law permits. If your region is not permitted, the account flow stops before the lobby or wallet can be used.

We keep the contact details, login timestamps, device type, wallet actions, and the request trail needed for support or disputes. We do not keep more than we need for the account and legal duties.

Send your registered email or WhatsApp number, name the field you want changed, and wait for the verification step. After that, we update the record or explain why the change cannot be made.

We keep records for the period required by support needs, dispute handling, fraud control, and the rules that apply to your account. After that period, we reduce or remove data where the law allows.

Cookies keep your session active on mobile and desktop, so you can move between pages without repeating the same check. If you clear them in Chrome, Safari, or Android settings, you may need to sign in again.

Live chat is the fastest route, but email is better if you want a written trail. Use the account name and registered contact so we can verify you before any closure step.

No. DANA, OVO, GoPay, and QRIS are payment context only; they do not change the legal checks. The same access and data rules still apply to your account.

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